NexGen
Biz Solutions.
A Virtual Call Centre And BPO For Your Business
The Problem?
We offer a contact centre and BPO (Business Process Outsourcing) solution for B2b and B2C business. Anything that you need done, we can do it better! Here's some of the challenges our clients face and why they decide to work with us...
High Employee Costs?
The average employee costs $16+/h in the US. You’re left with a $50,000+ bill a year, benefits, sick days and time off. The list goes on...
Our services not only come at a fraction of the cost, but we guarantee you won't catch us binge-watching Netflix on company time or calling in 'sick' because our cat's feeling blue.
Poor Quality?
Poorly trained staff and no systems in place, results in poor customer service.
Our team is so well-trained, we could turn a grumpy cat into a purring kitten.
With live call monitoring and enough staff to handle queues longer than a Monday morning meeting, you'll never have to suffer through subpar service again.
We promise, our customer care is so good, you'll want to call us just to say hi!
High Volume?
Currently struggling to handle the high volume of incoming customer queries?
We get that you want to work on your business and not feel like an employee answering every question customers have.
OR you’ve got a team but there’s just too many tickets coming in...
We’ve got your back! Long ques translates to unhappy customers and loss in revenue.
Not only do we increase customer service satisfaction but we have high quality trained staff that are capable of handling any volume
Loss Of Revenue
Poor customer service results in loss of revenue for your business.
We've got your back!
Because let's face it, unhappy customers are like ninjas - silent but deadly to your sales, leaving behind a trail of bad reviews faster than a toddler with a crayon.
But worry not, we're here to be your business's hero, swooping in to rescue your reputation and turn those frowns upside down!
Our BPO Solutions
Virtual Receptionist
From answering calls to handling refunds, we're the virtual receptionists with a knack for multitasking.
Think of us as your one-stop solution for all your contact center needs – because who needs superheroes when you've got us?
Whether you need us to answer your incoming calls, do outbound campaigns for you, manage your email inbox, issue refunds on your behalf, manage customer queries on social media platforms, we've got your back!
Admin Solutions
Ready to banish your admin headaches for good?
Say hello to stress-free outsourcing with us!
Our team of admin wizards is fully trained and ready to tackle those tasks that would take a full-time employee hours.
Why hire when you can outsource to us?
We'll handle the paperwork so you can focus on the perks!
Marketing Solutions
Social media management got you feeling like you're lost in the jungle of hashtags and algorithms?
Don't worry, we've got the compass to navigate through it all! From Facebook ads to Google ads to TikTok, you name it, we've got the keys to unlock your online success.
Why juggle multiple vendors when you can have it all under one roof? Let us be your one-stop shop for social media domination!
Bookeeping
Tired of drowning in receipts and spreadsheets? Let us be your financial lifeguard!
Say goodbye to the headache of hiring a full-time accountant and hello to personalized bookkeeping and accounting services tailored just for you.
We'll dive deep into the needs of your business, freeing you from the stress of number-crunching so you can focus on what you do best.
Say hello to financial clarity and goodbye to the chaos!
Compare NexGen to having an employee or other Call Centre
NexGen vs Donald Duck
OUR TESTIMONIALS
What they’re talking about
NexGen Solutions
Jeff Denton
Kingline Nutrition
“Their service changes the game for real."
Venu
Venu Jewelry
"It was an absolute pleasure working working with Sola and his team. Can't recommend them enough"
Sara
Oatmilk Baby
"Sola and his team were very patient with all the questions I had. I also made use of their Paid ads services and could not handle all the incoming orders. This allowed me to scale my business to where it's at today"
Office: Cape town, South Africa
Call +27-71-527-9640
Email:[email protected]
Site: www.nexgenbizsolutions.com